CounterPath Corporation develops and sells convergent voice, video and data software products. The company is helping to bring the value of such convergency where customers will understand it and use it daily—on the desktop. The result is competitive differentiation and new revenue generating opportunities for telephony products and services, while providing customers greater flexibility, responsiveness and efficiency in their day-to-day communications.

CounterPath sought to enhance immediate access to information relevant to incoming callers. CounterPath wanted to instantly retrieve and display such information not only from phone call records, but from other sources as well, such as email messages. For example, if a call came in from a certain phone number or company, CounterPath wanted to instantly retrieve all the relevant information on that caller, even if the information resided in a document attachment to an email. To perform this function, CounterPath chose the dtSearch Text Retrieval Engine.

“After surveying the market, we discovered that dtSearch was the most efficient and flexible product of its kind. We needed a solution that would retrieve information quickly, without interfering with the daily operation of the user’s PC. The dtSearch APIs were easy to use and enabled us to integrate the product in a real-time environment, where a fraction of a second matters when you are dealing with an incoming call.”

For additional information, please visit www.counterpath.com.